Please be advised that local authorities may have introduced additional screening measures and travel restrictions at airports and cruise ports.
We advise all customers to stay up to date with the Government advice: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
We advise that you read the FCO travel advice for the country you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice. https://travelhealthpro.org.uk/countries
Please see below our FAQs to find out more information regarding any concerns you may have.
Q: If I cancel my holiday will I be entitled to a full refund?
We currently do and will continue to follow the relevant Foreign & Commonwealth Office advice. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity. We are currently prioritising bookings travelling in the next 48 hours and will contact you with your options. Unless the current Foreign Office advice changes, normal terms and conditions apply, which you would have agreed to at the time of booking. If you decide to cancel you may be subject to cancellation charges.
Q: What happens if my travel plans are affected?
If the Foreign & Commonwealth Office advises against travel to the destination and your holiday arrangements are affected, we will get in touch and advise you on your options.
Q: If I cannot travel due to the Coronavirus outbreak, will I be entitled to compensation?
You won’t be entitled to any compensation, as the reason for not being able to travel is outside of our control.
Q: If I change my booking and the alternative destination has an outbreak, will I be entitled to my money back?
If you make the informed decision to amend your holiday to an alternative destination and your new destination has an outbreak you will not be entitled to your money back. However, if the Foreign & Commonwealth Office advises against travel to your alternative destination and your holiday arrangements are affected, we will get in touch and advise you of your options.
Q: My balance is due should I pay it?
Please continue to pay your balance as normal. Should your booking be affected we will contact you with your options.
Q: How do I contact you regarding my booking?
We ask during this busy period that you do not contact us. We are receiving a high number of calls and queries and therefore need to prioritise passengers travelling in the next 48 hours. Please rest assured should your booking be affected we will contact you. Your patience during this busy period is appreciated.
How do I find current health advice for the country I am travelling to?
As well as the health information on the Foreign Office website, you can visit the Travel Health Pro website for general information, required vaccinations, details for malaria, the Zika virus and other health risks as well as up to date news. We advise that you check regularly for any updates.