COVID-19 (CORONAVIRUS) UPDATE

We are aware of the reported outbreaks of Covid-19 (Coronavirus) in various destinations around the world. We currently do and will continue to follow the relevant Foreign and Commonwealth Office advice. Should the advice against travel to any destination change and that change affects you, we will be in contact at the earliest opportunity. Please understand our phone lines are closed at present due to unprecedented high call volumes. As of the 17th March all but essential travel has now been cancelled globally for 30 days and therefore if your booking is travelling within these dates it will be cancelled. We will be in touch to discuss your options. Those in resort will be repatriated. Please keep an eye on your email and phone for alerts. As your agent we will be in contact with you regarding your options. Please bear with us at this time. After this date, normal booking conditions and terms currently apply. If you need to make contact to discuss your booking please do so via email using [email protected]

Please be advised that local authorities may have introduced additional screening measures and travel restrictions at airports and cruise ports.

We advise all customers to stay up to date with the Government advice: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We advise that you read the FCO travel advice for the country you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice. https://travelhealthpro.org.uk/countries

Please see below our FAQs to find out more information regarding any concerns you may have.

Q: If I cancel my holiday will I be entitled to a full refund?

We currently do and will continue to follow the relevant Foreign & Commonwealth Office advice. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity. We are currently prioritising bookings travelling in the next 48 hours and will contact you with your options. Unless the current Foreign Office advice changes, normal terms and conditions apply, which you would have agreed to at the time of booking. If you decide to cancel you may be subject to cancellation charges.

Q: What happens if my travel plans are affected?

If the Foreign & Commonwealth Office advises against travel to the destination and your holiday arrangements are affected, we will get in touch and advise you on your options.

Q: If I cannot travel due to the Coronavirus outbreak, will I be entitled to compensation?

You won’t be entitled to any compensation, as the reason for not being able to travel is outside of our control.

Q: If I change my booking and the alternative destination has an outbreak, will I be entitled to my money back?

If you make the informed decision to amend your holiday to an alternative destination and your new destination has an outbreak you will not be entitled to your money back. However, if the Foreign & Commonwealth Office advises against travel to your alternative destination and your holiday arrangements are affected, we will get in touch and advise you of your options.

Q: My balance is due should I pay it?

Please continue to pay your balance as normal. Should your booking be affected we will contact you with your options.

Q: How do I contact you regarding my booking?

We ask during this busy period that you do not contact us. We are receiving a high number of calls and queries and therefore need to prioritise passengers travelling in the next 48 hours. Please rest assured should your booking be affected we will contact you. Your patience during this busy period is appreciated.

How do I find current health advice for the country I am travelling to?
As well as the health information on the Foreign Office website, you can visit the Travel Health Pro website for general information, required vaccinations, details for malaria, the Zika virus and other health risks as well as up to date news. We advise that you check regularly for any updates.

ABTA - ATOL Protected

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk

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